Reviews

Poorly trained express writers, Utilization of Carr’s warranty was extensive and drawn out and has myself doing most of the leg work to utilize it, not what a warranty should entail. Coverage of warranty wasn’t explained to me until it was time to pay, nice little trick to try and make someone pay money when they are expecting the warranty to cover the service.

I made an appointment 2 weeks in advance for an 8:00 a.m. Monday morning appointment. At 4:00 p.m. on Monday my car had not been looked at. I was told I would be called on Tuesday morning with a diagnosis. I wasn't called until 12:30 p.m. Because you don't have loaner cars I had to make arrangements not for one day but 3 since I couldn't get a ride until Wednesday to pick up my car before you closed on Tuesday.

My car service went quicker than I expected.

Everyone was nice!!! My salesman Alex was the best! He deserves a raise!!!!

Car was fixed as requested and ready when we returned from vacation.

Was quick and easy. Great service

You fixed one device and in the doing made an after market system cease to work. I returned to get that fixed and you failed to fix it and told me that GM no longer has the wire harness part for the 2004 Silverado 2500 HD duramax truck. so now my rear view camera is still not working and it may take a month I am told to find a wire harness in a junkyard to replace the one in my truck if they can find one. Trucks do not wear out if they are maintained . Not making parts for older vehicles as popular as the Silverado 2500 HD dura max is not the best way to get good reviews from people who rely on Carr for vehicle maintenance.

I brought in my 2015 Volt for an oil change and new tires. When I picked up the vehicle, the front end was facing away from me. I paid, got in my car, and drove home parking in my garage. The next morning I was in the garage and noticed some front end damage to the vehicle. After 3 calls to the service manager and service technician, I finally received a text message that they were looking into it. After further outreach by me, I received a text saying "the damage appears to not have been there when I dropped off the vehicle" and they would be in touch. After 2 more outreach calls, I finally received a return call that they would repair the vehicle. Not one time has anyone apologized for the mistake. ZERO accountability for damage incurred while at the dealership, and had I not continued to ask for help, they would have ignored my issue. The lack of communication and thus far, not even an apology for the inconvenience is appalling. I bought a 2021 Premier Tahoe earlier this year, and would have brought in both vehicles for continued service. I will NEVER come back to this dealership, nor would I recommend anyone purchase a vehicle here. BAD CUSTOMER SERVICE doesn't even come close to doing justice to my experience.

Quick and convenient

Carr Chevrolet has excellent service. This is why I have been a customer for 20 years!