Reviews

It was kind of good and bad. My car wasn't ready to be picked up at the end of the day Saturday, and I wasn't contacted about that. I had to go in early Monday morning. No car all weekend wasn't what I had planned. But they made it right, by having a lyft take me to work and then back to the dealership to pick up my car, which was ready and I recieved a very fair and reasonable price. Didn't feel taken advantage of. So I appreciate honesty and professional business services.

Top notch team of professional's

Quick service. Polite staff.

Had appt. for recall on my ‘19 Bolt. Asked for wash and vacuum also. 1 hr later Tyler returned car. “Is it washed and vacuumed?” “No, give me 15-20 mins.” ~25 mins, car returned wet. Stopped in lot on way out to inspect. Not washed, just hosed off. Car is black. Easy to see still dirty. Back to Tyler. He informed Jamie and had car (power)washed. On way out I turned radio volume up and knob was gritty. I noticed interior wasn’t vacuumed but blown out with compressed air. This blew dirt, grit and gravel on infotainment screen and caused the gritty dials. Volume and temp. More debris was in cup holders, floor console tray and door pockets. Took car back again. Told and showed Jamie. He offered to clean but I said I’d take care of it myself. By this time it had taken another hour to get the car ‘washed’ and ‘vacuumed’ after the service. I’d had enough and was aggravated. I can’t believe this is standard procedure. Was it because it is only a Bolt? Are Corvettes ‘cleaned’ in the same manner? Very disappointed. Bill Duke

Service writer was very pleasant. Service on my vehicle was done when promised.

Poorly trained express writers, Utilization of Carr’s warranty was extensive and drawn out and has myself doing most of the leg work to utilize it, not what a warranty should entail. Coverage of warranty wasn’t explained to me until it was time to pay, nice little trick to try and make someone pay money when they are expecting the warranty to cover the service.

I made an appointment 2 weeks in advance for an 8:00 a.m. Monday morning appointment. At 4:00 p.m. on Monday my car had not been looked at. I was told I would be called on Tuesday morning with a diagnosis. I wasn't called until 12:30 p.m. Because you don't have loaner cars I had to make arrangements not for one day but 3 since I couldn't get a ride until Wednesday to pick up my car before you closed on Tuesday.

My car service went quicker than I expected.

Everyone was nice!!! My salesman Alex was the best! He deserves a raise!!!!

Car was fixed as requested and ready when we returned from vacation.